Terms of Use — Elevate CSM

By accessing or using elevatecsm.com (the "Site"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use the Site. Elevate CSM reserves the right to update these terms at any time. Changes take effect upon posting, and your continued use of the Site constitutes acceptance.

Your use of the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our data practices.

All purchases are subject to the payment terms presented at checkout. Special offers and pricing may be modified at Elevate CSM's discretion. All charges are in USD. By completing a purchase, you agree to the pricing and terms displayed at the time of transaction. You receive a personal, non-transferable license to access purchased materials. Sharing, reselling, or redistributing access is strictly prohibited and may result in immediate account termination without refund.

By providing your phone number and opting in to SMS communications, you consent to receive automated text messages from Elevate CSM related to your account, application status, program updates, and coaching information. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. Reply STOP to opt out at any time. Reply HELP for assistance.

Opt-in confirmation message: after you opt in, you will receive a one-time confirmation text such as: "Elevate CSM: You're subscribed to SMS updates about your application and program. Msg & data rates may apply. Msg frequency varies. Reply HELP for help, STOP to cancel."

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in is never required to purchase products or services.

By using the Site, you consent to receive electronic communications from Elevate CSM. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

All content on this Site, including text, graphics, logos, videos, course materials, and training resources, is the exclusive property of Elevate CSM and its operators, protected by applicable copyright and trademark law. You may not reproduce, distribute, transmit, modify, or create derivative works from any content without prior written permission.

Elevate CSM provides education, community, and coaching resources for individuals pursuing Customer Success Manager (CSM) roles. Elevate CSM is not an employer, employment agency, staffing agency, or recruiter, and does not guarantee employment, job placement, a specific salary, or income of any kind. The information on this Site represents the opinions of the instructors and does not constitute professional, financial, or career advice. Results depend entirely on your effort, skill, execution, and market conditions. Any placement guarantee offered is governed exclusively by the terms of the signed Client Agreement, not by anything stated on this Site.

The Site may reference or link to third-party content, tools, or services. Elevate CSM is not responsible for the accuracy, reliability, or legality of third-party content.

The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, Elevate CSM and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Site or program materials.

Any disputes arising from your use of the Site or purchase of products shall be resolved through binding arbitration on an individual basis, governed by the laws of Queensland, Australia.

Elevate CSM reserves the right to suspend or terminate your access to the Site or any program at any time, for any reason, including violation of these Terms, without liability to you.