Privacy Policy — Elevate CSM

Elevate CSM, operated by Boshoff Jordan Reese (a Queensland, Australia sole trader trading as "Elevate CSM"), operates elevatecsm.com (the "Site"). Protecting the privacy and security of your personal information is a priority. This Privacy Policy describes how we collect, use, and protect information from users who interact with our Site and programs. By using the Site, you agree to the collection and use of information as described here. We may update this policy at any time. Your continued use of the Site constitutes acceptance of any changes then in effect.

We collect two categories of information. Personally Identifiable Information (PII): information you provide directly, including your name, email address, phone number, and any details submitted through applications, forms, surveys, or support requests. For transactions, we also collect billing and payment information in compliance with PCI standards. Non-Personally Identifiable Information: data collected automatically when you use the Site, including IP address, browser type, pages visited, time on site, referring URLs, and activity logs. This data is used in aggregate to improve our services.

Your information is used to deliver program access, process orders, respond to inquiries, send account and program updates, process payments, prevent fraud, personalize your experience, and improve our services. We may create demographic profiles from non-identifying data to better understand our audience. We may also contact you with relevant offers and updates. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email.

If you opt in to SMS messaging, you consent to receive automated text messages from Elevate CSM related to your account, application status, program updates, and coaching information. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time. Reply HELP for assistance or contact us at jordan@elevatecsm.com. Carriers are not liable for delayed or undelivered messages. We will never sell, rent, or share your mobile number with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third party except service providers that help us deliver messages.

We do not store credit card or payment details on our servers. All payment processing is handled by secure, PCI-compliant third-party processors. We do not share your payment information with third parties in any manner that personally identifies you.

Purchase records are retained for a minimum of six years as required for tax and legal compliance. Account data is retained for up to five years. Inactive accounts may be deleted after an extended period of inactivity. You may request removal of your data at any time by contacting jordan@elevatecsm.com.

We engage third-party service providers for payment processing, email delivery, analytics, advertising, and platform operations. These providers receive your information only as necessary to perform their functions and are prohibited from using it for any other purpose. We may use tools such as Google Analytics and the Meta Conversions API to collect data for service improvement and ad measurement. We are not responsible for the privacy practices of third-party websites linked from our Site.

You may request a copy of the personal data we hold about you, request corrections or deletions, withdraw consent for marketing communications, or request restrictions on how your data is processed. To make any such request, contact us in writing at jordan@elevatecsm.com.

We use cookies to personalize your experience, maintain session state, and analyze Site traffic. You may disable cookies in your browser settings, though some features of the Site may not function properly as a result.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

For privacy-related questions, data requests, or concerns, contact us at: Elevate CSM — jordan@elevatecsm.com — +61 437 794 114 — elevatecsm.com — 5 Koonya Close, Kewarra Beach, Queensland 4879.